Shipping and Return Policies
Shipping and Delivery
Orders are processed within 2–4 business days after placement. We ship via USPS or UPS at our discretion. Tracking and delivery updates are sent to the email provided at checkout.
Shipping Costs
Shipping is shown before you buy. Checkout defaults to Standard; you can choose Expedited or Overnight for an additional charge.
| Region / Method | Cost | Notes |
|---|---|---|
| USA – Standard (Save Kits) | $7.55 | Applies to Free Play and High Score Save Kits. |
| USA – Expedited and other items | Starting at $13.95 | Based on weight/dimensions and destination. |
| USA – Overnight | Starting at $300 | Carrier-quoted rates when available. |
| International | Calculated at checkout | Duties/taxes/fees paid by recipient unless noted. |
Tip: Mixed carts (kits + accessories) use the total shipment to determine the rate.
Domestic Shipping (USA)
- Standard: 4–6 business days via USPS Ground Advantage
- Expedited: 2–3 business days via USPS Priority
- Overnight: 1 business day via UPS Overnight (order by Noon CST)
Carrier is selected based on package size/weight unless you choose otherwise at checkout. HighScoreSaves is not responsible for carrier delays after shipment.
International Shipping
- Standard: 7–21 business days via USPS First Class International
- Expedited: 2–5 business days via UPS Expedited
Customers choose method and pay any applicable customs, taxes, or import duties. A phone number is required for all international orders.
Important Country-Specific Information
- France: Only UPS Expedited (2–5 days) is accepted; other methods will be refunded.
- We do not ship to: Brazil, Mexico, and other high-risk destinations (consider a U.S. package forwarding service).
Special Notes
- Darksoft products: UPS only, with insurance and signature required.
- Orders over $750: Ship with insurance and signature required.
- Shipping charges: Non-refundable unless there is a HighScoreSaves error.
Digital Downloads
Digital downloads (install guides, updates) are available instantly after checkout via link in your email or in My Account → Orders. Downloads are final and non-refundable.
Order Tracking and Delivery Issues
You will receive: Order Confirmation → Shipping Confirmation (with tracking) → Delivery Confirmation (with review request).
If You Did Not Receive Your Package
Check tracking first. If marked Delivered, check around your property and with household/business members. If still missing, contact us immediately.
Lost or Stolen Packages
If marked Delivered, you must file a claim with USPS or UPS. We will only reship if the carrier confirms loss during transit.
Duties, Taxes and Import Fees
Import taxes, VAT, and brokerage fees are not included and must be paid by the recipient. We do not alter customs values.
Canada-Specific Information
- Items under CA$20: No duty/tax
- Gifts under CA$60: No duty/tax
- UPS Expedited: No entry prep fee for basic clearance
- Canada Post: CA$5–CA$8 handling fee applies
Returns and Refunds
We accept returns within 30 days from purchase. Return shipping is the customer’s responsibility unless we shipped the wrong item. Original shipping is non-refundable.
Returned items must arrive in the same condition as received. Items damaged in return transit due to poor packing may be denied or subject to additional deductions.
Exchanges are processed as a return and a new order.
We reserve the right to refuse returns that do not meet these conditions.
Frequently Asked Questions — Returns
How long do I have to return an item?
You can request a return within 30 days from purchase.
Who pays for return shipping?
If we shipped the wrong product, we cover return shipping. Otherwise, the customer pays for return shipping.
Where do I send my return?
1720 N 3rd St
Clinton, IA 52732
United States
How long will it take to get my refund?
Once your return is received and inspected, we issue a refund to your original payment method within 72 hours. Funds may take 5–10 business days to appear depending on your payment provider.
Do I need an RMA number?
Yes. Email sales@highscoresaves.com for an RMA and instructions before returning anything.
Include your full name, mailing address, and phone number inside the return package. Do not send any processors; they will not be returned. Only send what was originally sent to you.
Return Costs
- Return shipping: Customer pays unless we shipped the wrong item.
- Original shipping: Non-refundable.
- Restocking: May apply for opened/used items or missing parts/packaging; returns may incur a 10% restocking fee.
- RMA: Required. Email sales@highscoresaves.com for an RMA and instructions.
Return Conditions
- Item must be in like-new condition, with no broken parts or missing pieces.
- Include original packaging and components (required for all Darksoft kits).
- Digital downloads and Arpicade images are non-returnable.
Send Returns To
HighScoreSaves.comATTN: Returns
1720 N 3rd St
Clinton, IA 52732
USA
(602) 888-6715
Refund and Exchange Timeline
Refunds are processed within 72 hours after the return is received and inspected. Funds may take 5–10 business days to appear depending on your payment provider.
Nothing here limits your statutory rights under applicable consumer laws.
Privacy and Security
We collect only necessary information to fulfill your order. We never sell or rent your data.
Security Measures
- Secure checkout with SSL encryption
- Data stored securely and accessed only by authorized staff
Contact us to view or update your data, request account deletion, or express privacy concerns.
Ordering and Payments
Orders must be placed through our website. We do not accept payment via phone or email.