Returns: Request authorization within 30 days after delivery for eligible unused items. A 10% restocking fee applies to voluntary change-of-mind returns.

International Shipping: Calculated at checkout. Import duties, taxes, and applicable customs charges are generally the recipient's responsibility.

Shipment Protection: Orders valued at $750 or more include insurance or applicable shipment coverage and a carrier signature service.

HighScoreSaves uses USPS and UPS. Carrier selection depends on package size, weight, value, destination, delivery reliability, shipping method, and delivery requirements. Shipping costs are displayed before checkout.

Domestic Shipping Rates

• Free Play and High Score Save Kits: $8.15 for eligible standard U.S. shipments.
• Darksoft Multigame Kits: $35.99 U.S. flat rate, including insurance and Signature Required service. Multiple kits may ship together for the same flat rate.
• Reproduction Control Panels: $27.50 U.S. flat rate for eligible panels.
• Expedited Shipping and Other Items: Starting at $15.25, depending on package and service.
• Overnight Shipping: Starting at $300, based on UPS quoting and availability.
• International Shipping: Calculated at checkout.

Available Carrier Services

USPS Ground Advantage

• Expected delivery: 2–5 business days.
• Tracking included.
• Up to $100 included insurance, subject to USPS eligibility rules.

UPS Ground Saver

• Typically comparable to UPS Ground plus approximately 1–2 additional business days.
• Tracking included.
• Coverage up to $50 per package, subject to UPS terms.
• Final delivery may be completed by UPS or USPS.

USPS Priority Mail

• Estimated delivery: 2–3 business days.
• Tracking included.
• Up to $100 included insurance, subject to USPS eligibility rules.

UPS Ground

• Estimated delivery: 1–5 business days.
• Tracking included.
• Carrier liability is generally limited to $100 unless a higher value is declared and applicable charges are paid, subject to UPS terms.

UPS Next Day Air Saver

• Next-business-day service when available.
• UPS currently lists the guaranteed delivery time as end-of-day, up to 11:59 PM on the guaranteed day.
• Tracking included.
• Carrier liability is generally limited to $100 unless a higher value is declared and applicable charges are paid, subject to UPS terms.
• Contact HighScoreSaves to confirm availability and shipment timing before choosing overnight shipping.
• Orders placed by 11:00 AM Central Time may be considered for same-day shipment, but shipment that day is not guaranteed.

Signature and Shipment Protection

Orders valued at $750 or more automatically include insurance or applicable shipment coverage and a carrier signature service. This may include USPS Signature Confirmation, UPS Signature Required, or a comparable service.

Signature documentation provides delivery evidence but does not prevent review of credible evidence of misdelivery.

Processing Time

Preparation time typically 1–3 business days. Processing includes reviewing, preparing, assembling, programming, testing, verifying, and packing products.

Processing is separate from carrier transit time. Delivery estimates begin after USPS or UPS accepts the package.

Orders are generally processed Monday through Friday, excluding holidays and closures. Order volume, availability, supplier delays, assembly, testing, programming, and other circumstances may affect processing.

Delayed Orders and Product Assembly

Some products require additional assembly, testing, programming, restocking, quality control, or verification. These requirements may extend processing beyond the usual 1–3 business days.

If HighScoreSaves cannot ship within an applicable promised timeframe, we will notify the customer and offer the applicable option to consent to the delay or cancel the unshipped items for a prompt refund. When available, we will provide an updated shipping estimate.

Notice alone does not replace customer consent where consent is required. If the applicable rules require cancellation because consent has not been obtained, we will cancel and refund the affected items.

No payment-processing fee deduction applies when a full refund is required under applicable delayed-shipment rules, including for Darksoft preorders.

When a phone number is available, HighScoreSaves may also contact the customer to explain the delay.

Cancellations and Changes

Contact HighScoreSaves as soon as possible if you need to cancel an order or change an item, quantity, or shipping address.

We will make reasonable efforts to accommodate requests before shipment. Changes or voluntary cancellations may be unavailable after assembly, programming, testing, or packing begins. This does not remove mandatory consumer rights.

Approved voluntary cancellations of unshipped orders have no cancellation fee, except for the permitted actual non-refundable payment-processing fee deduction on eligible Darksoft Multigame preorders described below.

Once a package is accepted by USPS or UPS, the order cannot be canceled as an unshipped order. Applicable return policies and mandatory consumer rights govern requests made after shipment.

HighScoreSaves will confirm whether a requested change or cancellation has been completed. This confirmation process does not override mandatory cancellation or refund rights.

Darksoft Multigame Preorders

Darksoft Multigame Kits may be available for preorder before inventory is ready for shipment. Preorder status and the applicable shipping timeframe are disclosed on the product page before purchase.

When a customer voluntarily requests cancellation of an unshipped Darksoft Multigame preorder, HighScoreSaves may deduct only the actual, documented, non-refundable payment-processing fees charged when the original payment was received, where permitted by applicable law and the payment-provider agreement.

• No fixed percentage, additional cancellation penalty, administrative fee, or restocking fee applies to unshipped preorder cancellations.
• Deductions are limited to processing fees attributable to the canceled preorder items and associated refunded charges.
• Fees attributable to items retained in a partially canceled order are not deducted.
• Recoverable or refunded payment-processing fees are not retained. If a deducted fee is later recovered, that amount is refunded.
• We disclose any proposed deduction, its explanation, and the resulting refund amount before finalizing a voluntary cancellation.
• Approved refunds are issued to the original payment method, subject to applicable payment-provider procedures and mandatory deadlines.

Full-Refund Exceptions: No processing-fee deduction applies if HighScoreSaves cancels or cannot fulfill the preorder, or when a full refund is otherwise required by law, including applicable shipping-delay cancellation rights.

This processing-fee provision applies only where disclosed before purchase and permitted by applicable law and payment-provider agreements. It does not retroactively add deductions to preorders placed under earlier terms promising cancellation without such deductions.

Once the preorder ships, merchandise returns are handled under the applicable return policy. The preorder cancellation deduction does not apply to merchandise returns.

Shipping Address Accuracy

Customers are responsible for supplying a complete and accurate shipping address, including apartment, suite, unit, business, hotel, or other necessary delivery information.

Contact us before shipment if a correction is needed. After carrier acceptance, redirection or interception may not be possible.

An incorrect or incomplete customer-supplied address may result in additional shipping charges if a package is returned. Original shipping is generally non-refundable in these circumstances. This does not apply when HighScoreSaves labels a package incorrectly despite receiving the correct address or a carrier misdelivers a correctly addressed package.

Tracking Your Order

HighScoreSaves sends order confirmation, processing updates, shipping notifications with tracking information, and delivery notifications as applicable. Shipping notifications do not apply to digital-only orders.

Creating a shipping label does not mean the carrier has received the package. Carrier acceptance and tracking scans indicate actual shipment progress. Tracking may take several hours to update.

Use the personal tracking link in your shipping confirmation email to follow your delivery. Check spam or junk folders if notifications are missing.

Before Contacting Us About Delivery

• Review the latest carrier tracking information.
• Allow for holidays, severe weather, and carrier delays.
• Check porches, entrances, garages, side doors, and parcel lockers.
• Ask household members, neighbors, property managers, front desks, and mail rooms when applicable.
• If tracking shows Delivered, contact USPS or UPS for delivery-location details and available signature confirmation.
• Contact HighScoreSaves with your order number, tracking number, and available carrier information.

These checks are suggestions, not prerequisites for contacting us promptly about suspected loss, damage, or misdelivery.

Lost Packages

If a package appears lost or tracking has stopped updating for an extended period, contact HighScoreSaves. We may open an investigation with USPS or UPS and request reasonable delivery information.

Once the carrier confirms loss before delivery, we offer replacement or refund without requiring the customer to wait for carrier claim payment. Mandatory consumer remedies remain available.

Marked Delivered but Not Received

If tracking shows Delivered but the package cannot be located, check the delivery areas and contact the carrier. If signature, recipient, address, or location information appears inconsistent with the order, provide that information to HighScoreSaves.

We may review tracking, delivery scans, signature records, delivery-location details, and label records, and open a carrier investigation or insurance claim.

A delivery scan or signature is important evidence but does not prevent review of credible evidence of misdelivery.

If the carrier confirms delivery to the customer-provided address without evidence of carrier error, HighScoreSaves may consider the shipment successfully delivered and may decline replacement or refund unless applicable law requires otherwise.

Suspected theft after confirmed correct delivery is different from carrier misdelivery. Customers may need to contact local law enforcement, a property manager, or another appropriate party. We can provide available shipment documentation when reasonably needed.

If carrier records indicate delivery to a different address or recipient, we investigate and ordinarily wait for the carrier's claim decision before determining a resolution, but not for claim payment afterward. This process does not delay mandatory remedies beyond applicable legal deadlines.

Refused, Unclaimed or Returned Packages

Packages may be returned because delivery was refused, the shipment was unclaimed, import charges were unpaid, or a customer-supplied address was incorrect.

Original shipping charges are generally non-refundable. Additional shipping, carrier, customs, brokerage, or return charges may apply where permitted by law.

These customer charges do not apply to verified HighScoreSaves fulfillment or addressing errors or verified carrier errors involving correctly addressed shipments.

Damaged Packages

Inspect visibly damaged packages promptly. If damage is found, contact us with photographs of the shipping box, shipping label, packaging materials, and damaged product.

Keep the original packaging in case the carrier requires inspection. Once the carrier confirms damage before delivery, we offer replacement or refund without waiting for claim payment. Applicable consumer rights are not limited by carrier coverage.

Incorrect Shipments

If an incorrect item, quantity, or incomplete shipment arrives, contact HighScoreSaves promptly with your order number and photographs where possible. For a verified fulfillment error, we provide or reimburse reasonable standard return shipping if a return is required and determine the appropriate correction, replacement, or refund.

HighScoreSaves ships to many countries. Available services depend on destination, package size, carrier availability, customs requirements, and local regulations. International shipping is calculated at checkout.

Available Services

• USPS First-Class Package International Service: Where available, for eligible packages up to 4 lb and $400 in value, subject to destination restrictions. Delivery confirmation is available only for selected destinations.
• UPS Worldwide Expedited: Where available, estimated transit of 2–5 business days, subject to customs and destination conditions.

Delivery estimates and tracking detail vary by destination, carrier, service, and customs processing.

Customs, Duties and Taxes

Import duties, tariffs, VAT, GST, customs brokerage fees, taxes, and other government charges assessed by the destination country are generally the recipient's responsibility unless otherwise stated.

These charges are generally not included in product or shipping prices unless expressly stated at checkout. This does not transfer obligations legally assigned to HighScoreSaves.

• Customs declarations use accurate product descriptions, declared values, and required country-of-origin information.
• HighScoreSaves cannot understate product values or mark commercial purchases as gifts.
• Customs inspections, tariff reviews, government processing, changing import rules, and documentation requests may delay delivery.
• Government fees and customs delays are outside the control of HighScoreSaves and shipping carriers.

Country Restrictions

Some destinations have shipping restrictions, unavailable carrier services, customs limitations, or legal restrictions. HighScoreSaves may decline shipments where export, carrier, or legal restrictions prevent fulfillment.

Return Eligibility

Our voluntary change-of-mind return policy applies to eligible unused physical products.

Request return authorization within 30 days after delivery, then ship the authorized return within 14 days after authorization.

Merchandise must be unused, undamaged, complete, and include original components, packaging, documentation, and accessories.

Used or installed products are not eligible under the voluntary change-of-mind policy. This does not remove applicable warranty remedies or mandatory consumer rights.

Restocking Fee

A 10% restocking fee applies to eligible voluntary change-of-mind returns. The fee is calculated on the returned product's purchase price, excluding shipping and tax.

Customers pay return shipping. Original shipping charges are generally non-refundable for change-of-mind returns, except where applicable law requires otherwise.

No restocking fee applies to approved warranty refunds or returns caused by a verified HighScoreSaves fulfillment error.

Return Authorization

Obtain authorization and instructions before shipping merchandise back. Provide your order number and reason for return.

Depending on the circumstances, we may request photographs, installation details, troubleshooting information, or additional documentation.

Unauthorized returns may delay identification and processing. Contact us first for instructions. This requirement does not invalidate mandatory cancellation, withdrawal, or defect remedies.

Missing components or customer damage may result in a reduced or declined refund under the voluntary policy where permitted by law.

Non-Returnable Items

The following are generally excluded from voluntary change-of-mind returns:

• Digital downloads and electronically delivered products once access is provided, subject to applicable law.
• ARpiCADE software images.
• Products damaged through improper installation or misuse.
• Modified or altered products.
• Products with missing components or accessories.
• Items specifically identified as non-returnable on their product pages.

These exclusions do not eliminate applicable warranty coverage or mandatory remedies for defective, inaccessible, or misdescribed products.

For digital products, contact us if an item is defective, inaccessible, or misdescribed. Where the law requires express consent for immediate digital delivery and acknowledgment of the loss of a withdrawal right, those requirements must be satisfied separately.

Refund Processing

Once an eligible return has been received, inspected, and approved, HighScoreSaves generally issues the refund within 72 hours to the original payment method.

1. Returned merchandise is received.
2. The product is inspected.
3. The return is approved.
4. The refund is issued, generally within 72 hours after approval.
5. The payment provider posts the refund to the customer's account.

Banks, PayPal, card issuers, and other payment providers may require additional time to post funds after HighScoreSaves issues the refund. Mandatory refund deadlines take precedence.

Voluntary change-of-mind returns are subject to the applicable 10% restocking fee and non-refundable original shipping. Approved warranty refunds and verified fulfillment-error returns are not subject to the restocking fee.

Approved unshipped-order cancellations do not require merchandise inspection or return. Applicable Darksoft preorder processing-fee deductions are described in the preorder policy above. Refunds required by law are issued in full and within the applicable deadline.

One-Year Limited Warranty

Physical products purchased directly from HighScoreSaves.com include a one-year limited warranty covering defects in materials and workmanship from the original purchase date, unless the product page specifies a different warranty.

The warranty applies to the original purchaser and is not transferable. Claims reported within the warranty period remain eligible if evaluation or return occurs afterward. Repair or replacement does not restart the original warranty period.

For approved claims within 30 days after delivery, HighScoreSaves chooses repair, replacement, or refund, subject to applicable consumer rights.

After 30 days, approved claims generally receive repair or replacement. If neither is possible, the product's purchase price is refunded.

Warranty Shipping

Customers generally pay shipping to HighScoreSaves for warranty evaluation, inspection, repair, or replacement unless an exception is approved in writing or applicable law requires otherwise.

For an approved warranty claim, HighScoreSaves pays standard shipping back to the customer using a shipping method selected by HighScoreSaves.

If inspection finds no covered defect, the customer pays a $37.50 evaluation fee plus return shipping. These charges are disclosed and agreed to before the product is sent.

The evaluation fee does not apply if a covered defect is confirmed. These charges do not override mandatory consumer rights.

Read the Complete One-Year Limited Warranty

Need Help With an Order?

Have a question about shipping, tracking, cancellations, returns, refunds, or warranty coverage? Contact our support team. Include your order number, tracking details, and relevant photographs when available.

Highscoresaves LLC

1720 N 3rd St
Clinton, IA 52732
USA

Email: sales@highscoresaves.com

Phone: (602) 888-6715

Business Hours:
Monday–Friday
9:00 AM–2:00 PM Central Time

Obtain return authorization and instructions before mailing merchandise to our address.

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