Shipping, Returns and Store Policies

Last Updated: August 2026

This page explains HighScoreSaves shipping, delivery, returns, refunds, delayed orders, international shipping, and store policies. Customers should review these policies before placing an order.

Quick Shipping Summary

• Most orders are processed within 1–3 business days, depending on order volume, product availability, assembly, testing, and product type.
• HighScoreSaves ships using USPS or UPS, selected based on package size, weight, value, shipping method, destination, and delivery requirements.
• Domestic shipping is $8.15 for eligible Free Play and High Score Save Kits, $35.99 flat rate for Darksoft Kits, and $27.50 flat rate for eligible Control Panels.
• International shipping is calculated at checkout. Import duties, tariffs, VAT, GST, customs brokerage fees, taxes, and other government charges assessed by the destination country are generally the responsibility of the recipient unless otherwise stated.
• For most eligible items, customers must contact HighScoreSaves to request a return within 30 days after delivery. Customers are generally responsible for return shipping unless otherwise approved or the return results from a verified HighScoreSaves fulfillment error.
• Original shipping charges are generally non-refundable once an order has shipped unless otherwise required by law, specifically approved by HighScoreSaves, or the refund results from a verified HighScoreSaves shipping or fulfillment error.
• Digital downloads, ARpiCADE software images, and electronically delivered products are non-refundable unless otherwise required by law.
• Refunds are typically issued within 72 hours after an eligible returned item has been received, inspected, and approved.
• Orders valued at $750 or more automatically include insurance or applicable shipment coverage and a carrier signature service.
• Order cancellation or change requests should be made as soon as possible before shipment. Once a package has been accepted by the carrier, the normal return policy applies.
• If tracking shows Delivered but the package is not received, or carrier records indicate a possible misdelivery or signature discrepancy, contact the carrier and HighScoreSaves so the delivery can be reviewed.

Shipping Methods

HighScoreSaves ships using USPS or UPS. The carrier and service may be selected based on package size, weight, value, destination, delivery reliability, shipping method, and the best available option for the order.

Shipping Costs

Shipping costs are displayed before checkout so customers can review the total before placing an order. Rates may vary by product type, package size, weight, carrier, service, destination, insurance or declared-value protection, and signature requirements.

Processing Times

Most orders are processed within 1–3 business days. Processing time is the time needed to review, prepare, pack, test, assemble, program, or verify an order before it is shipped.

Processing time is separate from carrier transit time. Carrier delivery estimates begin after the package has been accepted by USPS or UPS.

Order volume, weekends, holidays, product availability, assembly work, testing, programming, supplier delays, and carrier interruptions may affect processing times.

Delayed Orders and Product Assembly

Some HighScoreSaves products may require final assembly, testing, programming, quality control, packaging, or verification before shipment. These steps help ensure that kits and parts are prepared correctly before they leave HighScoreSaves.

In some cases, an order may take longer than the normal 1–3 business day processing window because a product is still being assembled, tested, programmed, restocked, or prepared for shipment.

If HighScoreSaves cannot ship an order within an applicable promised shipping timeframe, we will notify the customer and provide the appropriate option to accept the delay or cancel the unshipped order for a refund, as required by applicable law. When available, we will provide an updated shipping estimate. If a phone number was provided with the order, HighScoreSaves may also call to explain the situation.

Order Cancellations and Changes

If you need to cancel an order or change an item, quantity, or shipping address, contact HighScoreSaves as soon as possible. We will make reasonable efforts to accommodate requested changes before shipment, but changes or cancellations cannot be guaranteed once order processing, assembly, programming, testing, packing, or other preparation has begun.

Once a package has been accepted by USPS or UPS, the order can no longer be canceled as an unshipped order. If the customer no longer wants the merchandise after shipment, the applicable return policy and any non-returnable-item restrictions will apply.

If HighScoreSaves cannot ship within an applicable promised shipping timeframe, we will notify the customer and provide the appropriate option to accept the delay or cancel the unshipped order for a refund, as required by applicable law.

Shipping Address Accuracy and Changes

Orders are shipped to the delivery address provided or confirmed by the customer during checkout. Customers are responsible for providing a complete and accurate shipping address, including apartment, suite, unit, business, hotel, or other delivery details when applicable.

If an address correction is needed, contact HighScoreSaves as soon as possible before the order ships. Once a package has been accepted by USPS or UPS, HighScoreSaves may not be able to change, redirect, intercept, or otherwise modify the delivery address.

If a package is returned because of an incomplete or incorrect address supplied by the customer, additional shipping charges may be required before the order is reshipped. Original shipping charges are generally non-refundable in these situations.

Tracking Your Order

When your order ships, a shipping confirmation email containing your carrier information and tracking number will be sent to the email address used during checkout.

Tracking information may take several hours to become active after a shipping label has been created. Carrier scans, transportation schedules, weather, and regional processing times can affect when tracking updates appear.

Before Contacting Us About Shipping

Before contacting HighScoreSaves regarding a shipment, we recommend completing the following steps:

• Review the latest carrier tracking updates.
• Allow additional time during holidays, severe weather, or carrier delays.
• Check around your delivery location, including entrances, porches, garages, side doors, parcel lockers, and other safe-delivery areas.
• Ask household members, neighbors, apartment or condominium offices, hotel or front desk staff, business receiving departments, or mail rooms if the package was accepted on your behalf.
• If tracking shows Delivered, contact USPS or UPS and request any available delivery details, including signature confirmation or delivery-location information when applicable.
• If you still need assistance, contact HighScoreSaves and include your order number, tracking number, and any information provided by the carrier whenever possible.

Lost Packages

If a shipment appears to be lost, delayed beyond normal carrier expectations, or tracking has stopped updating for an extended period, please contact HighScoreSaves.

We may open a shipping investigation with USPS or UPS and assist with locating the shipment. Carrier investigations may require additional processing time before a final determination can be made.

Customers may be asked to verify their shipping address, confirm delivery details, or provide additional information to assist with the investigation.

Packages Marked Delivered but Not Received

If carrier tracking shows Delivered but you cannot locate the package, first follow the steps in the Before Contacting Us About Shipping section above and contact the delivering USPS or UPS office for additional delivery information.

For shipments requiring a signature, the carrier may record the name or signature of the person who accepted the package. If the signature, delivery location, address information, or other carrier documentation appears inconsistent with the shipping address on the order, please provide that information to HighScoreSaves as soon as possible.

When available, HighScoreSaves may review carrier tracking, signature confirmation, delivery records, delivery-location information, shipping-label records, and other relevant documentation. We may also open a carrier investigation or insurance claim when the available information indicates a possible carrier misdelivery, incorrect delivery location, or other delivery error.

If the shipping label matches the address provided or confirmed by the customer and the carrier investigation confirms delivery to that address with no evidence of carrier error, HighScoreSaves may consider the shipment successfully delivered and may decline a replacement or refund unless otherwise required by applicable law.

Suspected theft or removal of a package after confirmed delivery to the correct address is different from a carrier misdelivery. In those situations, the recipient may need to contact local law enforcement, a property manager, apartment or condominium office, hotel staff, business receiving department, or other appropriate party. HighScoreSaves will provide available shipment documentation when reasonably needed to assist with a report or investigation.

If carrier records indicate that a correctly addressed package was delivered to a different address, recipient, or location, HighScoreSaves will review the available evidence and carrier investigation or claim results before determining the appropriate replacement, refund, or other resolution. Customers may be asked to cooperate with the carrier or provide additional information needed to complete the investigation or claim.

Refused, Unclaimed and Returned-to-Sender Packages

Packages may be returned to HighScoreSaves when delivery is refused, the recipient does not claim or accept the shipment, required import charges are not paid, or the carrier cannot complete delivery because of an incomplete or incorrect customer-supplied address.

When a package is returned for one of these reasons, original shipping charges are generally non-refundable. If the customer requests reshipment, payment of new shipping charges may be required before the package is sent again. The customer may also be responsible for documented carrier, customs, brokerage, or return charges assessed because of the refusal, non-collection, unpaid import charges, or customer-supplied address issue where permitted by applicable law.

These charges do not apply when the return results from a verified HighScoreSaves addressing or fulfillment error or a verified carrier error involving a correctly addressed shipment. In those situations, HighScoreSaves will review the circumstances and determine the appropriate resolution.

Damaged Packages

If your package arrives with visible shipping damage, please inspect the contents as soon as possible.

If damage is found, contact HighScoreSaves promptly. Please include photographs of:

• The shipping box.
• Shipping label.
• Packaging materials.
• The damaged product.

Keeping all original packaging may be necessary if a shipping carrier inspection or insurance claim is required.

Incorrect Shipments

If you receive the wrong item, an incorrect quantity, or believe something is missing from your shipment, please contact HighScoreSaves as soon as possible.

Include your order number along with photographs of the items received whenever possible. This allows us to review the order quickly and determine the appropriate resolution.

If HighScoreSaves confirms that the wrong item or quantity was shipped because of our fulfillment error, HighScoreSaves will provide or reimburse reasonable standard return shipping when a return is required and will determine the appropriate replacement, correction, or refund.

International Shipping

HighScoreSaves ships to many countries around the world. Available shipping services vary depending on destination, package size, carrier availability, customs requirements, and local regulations.

Special Shipping Policies

• Darksoft Multigame Kits ship within the United States for a flat rate of $35.99, including insurance and Signature Required service.
• Orders valued at $750 or more automatically include insurance or applicable shipment coverage and a carrier signature service.
• Depending on the carrier, signature service may include USPS Signature Confirmation, UPS Signature Required, or another comparable carrier signature service.
• Carrier signature service provides additional delivery evidence but does not prevent review of an apparent carrier misdelivery, incorrect delivery location, or signature discrepancy.
• Original shipping charges are generally non-refundable once an order has shipped unless otherwise required by law, specifically approved by HighScoreSaves, or the refund results from a verified HighScoreSaves shipping or fulfillment error.
• Carrier delivery estimates are not guaranteed and may change because of weather, transportation delays, customs processing, holidays, service interruptions, or other events beyond the control of HighScoreSaves.

Returns

For most eligible products, customers must contact HighScoreSaves to request a return within 30 days after delivery. After a return is authorized, the item should be shipped according to the return instructions provided by HighScoreSaves. Returned items must be received in good condition and include all original components, packaging, documentation, and accessories unless otherwise approved.

Products showing signs of misuse, improper installation, customer damage, modification, missing components, or excessive wear may not qualify for a refund or may be subject to a partial refund where permitted.

Customers are generally responsible for return shipping costs unless otherwise approved by HighScoreSaves. If a return is required because HighScoreSaves confirms that the wrong item or quantity was shipped or another fulfillment error occurred, HighScoreSaves will provide or reimburse reasonable standard return shipping.

Return Authorization

Before returning merchandise, customers should contact HighScoreSaves with their order number and a description of the reason for the return. For returns subject to the standard 30-day return period, the return request must be made within 30 days after delivery.

Depending on the situation, we may request photographs, installation details, troubleshooting information, or additional documentation before authorizing a return.

Unauthorized returns may delay processing or result in the shipment being refused or returned to the sender.

Warranty Shipping

Unless otherwise approved in writing by HighScoreSaves, customers are responsible for the cost of shipping products to HighScoreSaves for warranty evaluation, inspection, repair, or replacement.

If HighScoreSaves determines that a warranty claim is covered under the One-Year Limited Warranty, HighScoreSaves may pay the cost of standard return shipping for the repaired or replacement product using a shipping method selected by HighScoreSaves.

If a warranty claim is not approved, the customer is responsible for any return shipping charges before the product is returned unless otherwise approved by HighScoreSaves.

Refund Processing

After an eligible return has been received, inspected, and approved, refunds are generally processed within 72 hours. Warranty claims submitted after the initial 30-day return period are generally resolved through repair or replacement rather than a refund unless otherwise required by applicable law. The time required for funds to appear in your account depends on your payment provider or financial institution.

Non-Returnable Items

Unless otherwise required by law, the following items are generally not eligible for return:

• Digital downloads and electronically delivered products.
• ARpiCADE software images.
• Products damaged by improper installation or misuse.
• Modified or altered products.
• Products with missing parts or accessories.
• Items specifically identified as non-returnable on the product page.

One-Year Limited Warranty

Warranty coverage, exclusions, warranty claims, troubleshooting expectations, warranty shipping, and warranty procedures are explained on our dedicated One-Year Limited Warranty page.

View One-Year Limited Warranty

Related Resources

These resources provide additional information about warranty coverage, privacy, cookies, website terms, and customer support.

One-Year Limited Warranty

Privacy Policy

Cookie Policy

Terms of Service

Contact Us

Contact Information

If you have questions about shipping, cancellations, order changes, returns, refunds, delivery, or your order, please contact HighScoreSaves. We are happy to help.

Contact our support team