Warranty Information
Last Updated: June 2026
HighScoreSaves stands behind eligible products purchased directly from HighScoreSaves.com. This page explains what warranty coverage may include, what is not covered, how warranty claims are reviewed, and how to request warranty help.
Quick Warranty Summary
- Warranty review is available for eligible products purchased directly from HighScoreSaves.com.
- A valid HighScoreSaves order number or proof of purchase is required.
- Photos, videos, product details, PCB information, and installation details may be requested.
- Possible resolutions may include technical assistance, replacement parts, product exchange, repair guidance, return instructions, or refund when applicable.
- Damage caused by incorrect installation, reversed chips, bent pins, electrical issues, soldering mistakes, static discharge, modified hardware, prior board damage, or customer handling may not qualify for warranty replacement or refund.
- Digital downloads, ARpiCADE software images, and electronically delivered products are non-refundable.
- Products not purchased directly from HighScoreSaves are not covered by HighScoreSaves warranty review.
Warranty Coverage
HighScoreSaves will review warranty requests for eligible products purchased directly from HighScoreSaves.com. Warranty review is intended to help resolve product defects, incorrect items, missing parts, and reasonable product concerns related to eligible purchases.
Warranty support is handled case by case. Depending on the issue, product, order history, and condition of the item, HighScoreSaves may provide technical assistance, replacement parts, product exchange, repair guidance, return instructions, or a refund when applicable.
A valid HighScoreSaves order number or proof of purchase is required for warranty questions, replacement requests, product support, return requests, refund questions, and related warranty review.
Eligible Products
Warranty review may apply to eligible physical products purchased directly from HighScoreSaves.com, including supported arcade hardware products, kits, parts, accessories, reproduction parts, and related items.
Products May Include
- Free Play and High Score Save Kits
- Wi-Fi Enabled High Score Save Kits
- Darksoft Multigame Kits
- ARpiCADE hardware products
- Vector Labs PCB switchers
- Arcade parts and accessories
- Reproduction control panels
- Other eligible physical products purchased directly from HighScoreSaves
Products purchased from another seller, marketplace, reseller, previous owner, private sale, auction, or third party are not covered by HighScoreSaves warranty review unless specifically approved in writing.
Warranty Exclusions
Warranty coverage does not apply to damage, failure, or support issues caused by customer handling, incorrect installation, incompatible hardware, modified hardware, electrical problems, or conditions outside the control of HighScoreSaves.
Not Covered Under Warranty
- Incorrect installation
- Reversed chips or incorrect chip orientation
- Bent pins, broken pins, damaged legs, or socket damage
- Electrical shorts, power supply issues, overvoltage, or incorrect voltage
- Soldering mistakes, lifted pads, damaged traces, or repair damage
- Static discharge or improper handling
- Damage caused by modified, repaired, bootleg, damaged, or unstable arcade PCB hardware
- Damage caused by prior board repairs, corrosion, battery leakage, bad sockets, bad connectors, or poor board condition
- Damage caused by cabinet wiring issues, adapter issues, monitor issues, power problems, or third-party hardware
- Customer modifications, alterations, attempted repairs, or unauthorized changes
- Normal wear, cosmetic wear, misuse, neglect, abuse, or improper storage
- Items returned incomplete, missing parts, or missing required accessories
- Products not purchased directly from HighScoreSaves
- Digital downloads, ARpiCADE software images, and electronically delivered products
Compatibility Requirements
Many HighScoreSaves products are designed for original arcade PCB hardware. Arcade boards can vary by manufacturer, production revision, repair history, socket condition, prior modifications, regional version, bootleg status, and overall board condition.
Customers are responsible for confirming that a product is compatible with their specific arcade PCB, cabinet, wiring, hardware revision, and intended use before purchase and installation.
Compatibility information is provided in good faith based on available documentation, known hardware revisions, testing, and customer support history. Compatibility cannot be guaranteed for every board variation, modified board, damaged board, bootleg board, or previously repaired PCB.
Installation Responsibility
Installation of arcade kits, chips, daughter cards, adapters, sockets, wiring, and related hardware should be performed only by individuals who are comfortable working with arcade electronics and original PCB hardware.
Customers are responsible for following all installation instructions, verifying chip orientation, confirming Pin 1 location, ensuring power is off before installation, and handling arcade boards with proper care.
Damage caused by incorrect installation, improper handling, incompatible hardware, incorrect orientation, electrical issues, soldering mistakes, or customer-side modification is not considered a product defect and may not qualify for warranty replacement or refund.
Warranty Claims
To request warranty review, replacement help, product support, or troubleshooting assistance, contact HighScoreSaves by email. Email is preferred because it allows us to review order details, photos, videos, product information, and installation details before responding.
HighScoreSaves will review the issue and work with you to determine the most appropriate resolution. This may include technical assistance, replacement parts, product exchange, repair guidance, return instructions, or a refund when applicable.
Helpful Information To Include
- HighScoreSaves order number
- Product name
- Clear description of the issue
- Clear photos of the product
- Photos of the arcade PCB, socket area, chip orientation, and installed kit when applicable
- Game title, board revision, cabinet wiring details, or other compatibility information when relevant
- Any troubleshooting steps already completed
Digital Products
Digital downloads, ARpiCADE software images, and other electronically delivered products become available immediately after checkout. Because these items are delivered electronically and can be accessed right away, they cannot be returned, exchanged, refunded, or covered under the same warranty process as physical products.
Customers are responsible for confirming that they are purchasing the correct digital product before completing checkout.
HighScoreSaves is not responsible for download issues caused by customer device limitations, unsupported hardware, improper installation, corrupted storage media, incorrect file handling, network issues, or customer-side software problems.
Warranty Limitations
HighScoreSaves works to provide quality products, accurate information, and helpful customer support. However, warranty review is limited by product condition, compatibility, customer handling, installation condition, order history, available replacement parts, and the nature of the issue.
To the fullest extent permitted by law, HighScoreSaves disclaims implied warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and compatibility with every arcade PCB, cabinet, device, or customer setup.
Some jurisdictions do not allow certain warranty exclusions or limitations, so some limitations may not apply to you. In those cases, HighScoreSaves’ responsibility will be limited to the maximum extent permitted by applicable law.
Contact Information
If you have questions about warranty coverage, product eligibility, installation concerns, compatibility, or a warranty claim, please contact HighScoreSaves.
HighScoreSaves.com
1720 N 3rd St
Clinton, IA 52732
USA
Email: sales@highscoresaves.com
Phone: 602-888-6715
Business Hours: Monday–Friday, 9:00 AM–2:00 PM CST